Wednesday, January 23, 2019

Strategic Business & Client Development Skills for Lawyers


If you want to accomplish any of these five strategic business development objectives in 2019 or a group of lawyers in your firm are interested in a lunch-and-learn on these topics, consider renting one or more of these short (30 minutes max) Rainmaker Express videos. If you rent one or more of these videos before February 15, 2019, email JulieS@BusDevInc.com and you will receive one free paperback copy of this #1 bestselling book.
  1. Make Business & Client Development a Habit
  2. Get the Best Results from Business Development Meetings
  3. Deliver a Highly Rated Speech/Presentation
  4. Make the Most of Your Attendance at a Conference or Seminar
  5. Deliver Great Webinar Presentations



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Friday, December 21, 2018

Law Firms Publishing on Amazon: An Underutilized Business Development and Content Marketing Opportunity©


All law firms know that a having strong, viable and ongoing online presence is now critical to maintaining and growing a law firm brand and reputation. Almost all major law firms actively use social media and have staff dedicated to regularly posting firm content to increase readers, followers, reputation and search engine optimization (SEO). Yet few major law firms are publishing their books on Amazon, even though Amazon is one of the world’s most visited websites and sells the most product.

Ernst & Young and PricewaterhouseCoopers have hundreds of books published on Amazon, while the most any single, major law firm has is dozens.  Notably, Baker McKenzie, Latham & Watkins and Morrison & Foerster have published various books produced by their firms on Amazon, including Year in Reviews/Yearbooks and other books on such subjects as International Arbitration, Global Privacy, Capital Markets & Securities FAQs and U.S. Corporate Jargon, among other titles. For the past eight years, Orrick has published their annual Employment Law Handbook on Amazon. But few major law firms have books published and available on Amazon. For many of the few law firms who do have books published on Amazon, the information about the books and authors is not current or complete. In addition, related third-parties in the legal sector, such as law firm networks (Lex Mundi, TerraLex, etc.) regularly ask their members to write books, including titles such as “Doing Business in ‘X’ (a specific country or state)”, yet they are not available on Amazon.

Given Amazon’s leading global market position and penetration, is publishing books on Amazon a business development opportunity missed by most law firms? The answer is clearly yes. Doing so can increase SEO, online reputation, generate quality leads, enhance client service and can create a new source of revenue for the firm.

Just like many law firms, over the past 30 years, I have written and amassed a treasure trove of non-client-specific information, including articles, checklists, an app and a wealth of other content I wrote and own. I realized that I can re-purpose it into a book for Amazon. So we recently compiled and wrote, and then published my first book on Amazon. Below are five practical lessons learned, beyond simply writing an informative and useful book.

  1. Do research – When undertaking a new, never-done-before project (like publishing a book on Amazon for the first time), many of us start by Googling. We spent a lot of time doing that and conducting other research (including buying and reading several “How To” books from Amazon). But as of December 2018, Amazon’s online publishing platform Kindle Direct Publishing (Amazon KDP) is still in the process of merging with CreateSpace (a print and distribution service). As a result, much of the information, tips and how-tos found by Googling and in recently published books on the subject are no longer valid, work like they used to, or no longer apply. Much of the information available on the internet is still valid, but not all information is correct. Once we realized this, we made our own process chart and detailed to-do lists for our book launch and updated them as the project progressed.
  2. Assemble a top-notch team – As with many worthwhile projects, writing and publishing a book on Amazon takes considerable time and effort. And it takes a village. Team members critical to the successful launch of our first book published on Amazon KDP include an experienced book editor (we used more than one), a skilled graphic designer, an experienced and detail-oriented book formatter (one who knows how to format eBooks, paperbacks, and hard covers), a dedicated and exceptional assistant, and a skilled videographer. Depending on the author’s skill set, availability and bandwidth, there may be other professionals needed to get the project completed.
  3. Create a schedule, to-do list, budget and marketing plan in writing – Looking back, one of the best things we did from the start was draft a detailed schedule, to-do list, marketing plan and budget, then we updated them as the project progressed. Notice I wrote the word “draft.” This is because we had never done this before, and there were many moving parts, so there was a lot we did not know or expect, which leads me to my next (and probably the most important) lesson learned.
  4. Plan for extra time – In our initial timeline, we added approximately 10 days to two weeks into each major stage of this project, including getting the draft finalized, formatting the paperback and eBook versions, launching on Amazon KDP, and marketing tactics. In fact, due to the changes and updates being made to Amazon KDP because of their absorbing CreateSpace, getting books launched for the first time takes a bit longer than anticipated, and the unexpected happens. 
  5. Be ready to adapt – Doing something worthwhile for the first time incurs risk, which means we needed to remain flexible, adaptable, open to the unknown and learning new things. Even with all the research and preparation we did (which was a lot), things happened that we did not expect, anticipate, know about or have control over. For example, initially, to find a book formatter, we used one of the freelance “work for hire” websites and thought we did a good job vetting our candidates. Yet the one we initially hired oversold their experience and capability and was unable to finish the project. So we had to find and hire a new one. Another example is the unexpected, unplanned human error factor. Registering ISBNs is required for paperback books, yet we inadvertently used an “and” instead of an ampersand in our title when registering our ISBN, which caused issues and delays.

Most major law firms have a plethora of non-client-specific content - including books already written - that can be re-purposed and published on Amazon. Doing so takes considerable time, effort and investment, so if your law firm plans to publish books on Amazon, I hope the lessons learned in this article are of assistance.

To check out Julie Savarino’s new book on Amazon, click here.



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Tuesday, November 20, 2018

Coming Soon, A raved-about, new book, “Master-Level Business and Client Development Activity Checklists for Lawyers, Law Firms and Other Professional Services Providers”



If you want to save time, make more money, get new clients and/or advance your career, consider buying this book. It consists of immediately usable and actionable checklists containing proven, step-by-step tips that will increase your results and return on investment from the most common business, client development and selling activities used by lawyers, law firm marketers/business developers and other high-end professional services providers.

Because this book is written in checklist format, it eliminates the need to spend lots of nonbillable time reading various books about business development, client development and/or selling professional services, and then spend even more time getting that information into a usable format. You will find all the best tips and to-dos in one place – in this book!

Checklists Included in this Book:

  1. Received an RFP/RFI? How to Make the Best “Go/No Go” Decision: 12 Tips to Maximize the Results From Your Time, Effort and Investment 
  2. Have a New Business “Pitch” Meeting Coming Up? 21 Proven Tips on Ways to Win
  3. Meeting With a Prospective Client? 8 Tips to Maximize the Results From Any One-on-One or Small-Group Sales Meeting
  4. 5 Keys to Effective Cross-Servicing and Cross-Selling
  5. Attending a Conference or Seminar? 12 Tips to Maximize Your Results >From Attending
  6. Making the Best First Impression: 16 Tips for an Effective Introductory Speech (commonly known as an “Elevator Pitch)
  7. Speaking at a Seminar or Conference? 8 Tips to Maximize the Results From Your Speaking Engagement
  8. Doing a Webinar Presentation? 11 Ways to Get the Best Results From Your Time and Effort

Click here for more information or to enter to win a free book and $100 Amazon gift card!

Author: Julie Savarino, email Julie@BusDevInc.com.

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Friday, October 5, 2018

Which major law firms employ a Chief Client Service Officer, Director or equivalent?

Which major law firms employ a Chief Client Service Officer, Director or equivalent? Some law firms that employ a CCSO or equivalent: Baker McKenzie, Ballard Spahr, Blank Rome, BLG, Dentons, DLA Piper, Goldsberg Segalla, Hogan Lovells, Husch Blackwell, Linklaters, MinterEllison, Morgan Lewis, Norton Rose Fulbright, Ogletree Deakins, Oslers, Peckar & Abramson, Pepper Hamilton, Pillsbury, Proskauer, Smith Anderson, Steptoe & Johnson, Stoel Rives, Wilmer Hale, Winston & Strawn, and Womble. 

Thursday, September 6, 2018

12 More Tips for Lawyers on How to Network Successfully


  1. Before the reception, request and obtain an attendance list and think about who will be attending. Whom do you want to meet? Who can you introduce to whom?
  2. Prepare and practice a self-introduction (also known as an elevator speech). Think about what you will say when asked, “What do you do?”
  3. Bring a stack of business cards.
  4. Have some topics to talk about: check the news.
  5. Arrive early, smile, and stand up straight.
  6. Wear your name tag on your upper right shoulder.
  7. Look for and approach someone you know.
  8. Look at and encourage the speaker; resist interrupting.
  9. Spend 95 percent of your time asking questions about the other person.
  10. Ask for business cards (rather than offering yours) and spend some time examining the card.
  11. Be ready to move on and to say something like, “Excuse me, I see someone I need to say hello to.”
  12. Send thank-you emails, notes, and tailored “Let’s connect” requests on LinkedIn.

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Thursday, August 30, 2018

10 Tips to Network Successfully for Lawyers and Other Professionals

Networking is the art of conversing with people reciprocally, where a conversation is an exchange of ideas, leads, and/or suggestions that support the professional and personal lives of both parties.

  1. The best networkers do not attend networking events with a “What’s in it for me (WIFM)?” mentality. Rather, they approach networking with a “What’s in it for them (WIFT)?” mentality, i.e., focusing on how they can be helpful and/or useful to other people.
  2. They focus on treating other attendees as people, not as contacts who can do something for them.
  3. They focus on being sincerely interested in other people.
  4. Before attending, they have a plan and approach for capture any new business contacts and important conversations by inputting that information into their automated contact systems and/or connecting to those contacts on LinkedIn and other relevant social media.
  5. When attending events and conferences, they plan ahead to mingle and circulate.
  6. They are friendly and open, focusing on listening to people, one on one, and with sincere interest.
  7. They pay attention by listening to understand another’s perspective. They listen with their eyes and ears, and remember and/or take note of what they discussed, heard about, and learned. They listen for commonalities and mutual interests, and expand upon them.
  8. They are open to serendipity, things that happen coincidentally, or what they hear/learn about unexpectedly.
  9. They are disciplined with initiating follow-up and following through.
  10. They thank and/or acknowledge everyone who has given them their time, ideas, leads, resources, referrals, word of mouth, etc., and stay in touch.

Thursday, August 16, 2018

Two Best Ways for Lawyers and Law Firms to Generate New Business


 1. Generate “leads” from marketing activities such as seminars, newsletters, and websites. What is a “lead”? It is a client or prospective client who demonstrates interest in a legal subject. Often, leads come in the form of questions, such as: “Does your firm have a written employment policy for family leave?” There is a reason the clients/prospects asked this question – they usually have a need.

This “lead” is the beginning of a ball of string; what is yet to be determined is how big that ball of string is. The only way to determine how big the need is (or how big the whole ball of string is) is to make appropriate inquiries. Show concern and interest in why the question was asked. Adopt an “I want to be helpful” attitude. Skilled rainmakers – ones who have a natural gift of building relationships quickly, establishing trust and confidence – often consistently convert leads into new revenues. Conversion is the process of taking a “lead” and changing it into a retainer and/or opening of a new matter memo.


2.  Follow up using direct communications with existing clients or prospects. These are communications that come in only four main forms – in person, by telephone, in writing, and by computer/email. A prospective client may attend a law firm’s seminar on “Protecting Intellectual Property Assets.” But someone from the firm must subsequently take the time to talk with the prospective client, establish a relationship, and develop a level of trust and confidence. Then, as appropriate, learn about the business method patents the prospect’s company may have; there is very little chance the prospective client will hire the law firm after simply attending the seminar alone. It is critical to initiate staying in touch over time using a variety of communication methods.

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