MIND-SET & THINKING
1. Embrace the discipline needed to be successful and the
power of habits.
2. Have an authentic willingness to invest in yourself
and others.
3. Be very aware of your personal style and preferences
and how they can add to or detract from relationships and communications and
adjust accordingly.
4. Behave
in a professional respectful and kind manner to all people you encounter - both
internally and externally.
1. Have and use a strategic list.
3. Use never-ending, weekly, recurring Outlook auto-reminders
to remind you to follow-up and stay in touch.
4. Plan outreaches and communications from the
client/contact’s perspective – internally and externally.
5. When travelling or going out-of-office, double and
triple down.
6. Use and train your assistant to implement a one-hour
or less response time for all calls, emails and other inquires.
LEVERAGE – SUPPORT AND ASSISTANCE
1. Have a system and method in place for every person you
meet, everyone on each case/matter, and every business card obtained. I.e.
create an Outlook contact, connect on LinkedIn, add to relevant firm mailing
lists/CRM system, etc.
2. Create an internal support team and use for marketing
support, communications, research, briefing, getting updates, follow-up, etc.
3. Use technology to stay abreast of clients, industries,
new developments, etc.
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