1. Clients always find a way to hire the
outside lawyers they want when they want to.
2. Clients pride themselves on hiring smart lawyers, not cheap lawyers.
3. Clients always have
expectations about when they will hear from you, and about other service features,
but they rarely tell you ahead of time, unless specifically asked.
4. Clients always have a budget — at least in their mind.
5. Clients will always give you hints or suggestions on how to be successful
with their case/work
but will rarely announce when they’re offering
this advice.
6. Clients never want to hear,
“You cannot do X.” Instead, they want to hear how they can do it legally and what options they have to get X done/accomplished.
7. Clients never fire their lawyers or law firms; they just stop giving them work.
8. “ Your rates are too high” is code for “I want to give the work to another lawyer/firm.”
9. Nothing is more powerful
than saying “I’m sorry” when oversights and/or mistakes are made.
10. Invoices are a terrible way to communicate progress
and strategy.
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